Does Cue® offer a warranty on your products?

About Cue's warranty policy

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Written by Sarah P
Updated over a week ago

Yes. Cue Health Inc. warrants each Cue Health Monitoring System (Reader) for a period of one year from the date of the original purchase. If during this time your Reader does not work properly because of a defect in materials or workmanship, Cue will replace the Reader free when it is proven to be defective and subject to warranty. This warranty only applies to the original purchaser of the Cue Reader. For more details on the warranty, please refer to the Cue® COVID-19 Test for Home and Over The Counter (OTC) Use Instructions For Use.

Because Cue is a medical device, returns and exchanges are not permitted.

For assistance with your Cue Reader, Cue Test Cartridges, or Cue Health App, please contact our technical support team, email support@cuehealth.com, or call us at 833.CUE.TEST (833.283.8378).

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