All Collections
About Cue Health and the Cue Integrated Care Platform
All information regarding the Cue Health Platform, what it is, and how to use it.
S
Cue's Future Offerings
Is Cue Health a private company or is it publicly traded?
Where is Cue being used?
Who is using Cue?
How do the Cue Integrated Care Platform and the Cue Health Monitoring System work together?
What is the Cue Health Monitoring System?
What diagnostic or health tests does Cue offer?
What is the Cue Integrated Care Platform?
What is Cue Health? What is your Vision?
Is the Cue Cartridge Reader truly portable? Do I need to calibrate it before use?
How do I set-up the Cue Reader?
The Cue Cartridge Reader isn’t responding. I’ve checked the battery and power source. How do I get it to turn on?
Do I need to clean the Cue Cartridge Reader?
What devices are compatible with the Cue Cartridge Reader?
How many Cue Readers can be connected to one compatible device?
What is the Cue Cartridge Reader?
Where can I get help with setting up or running a test?
I didn’t push the Cue Sample Wand all the way into the cartridge, and the test was canceled. Can I reinsert the wand and run the test?
Creating Your Cue Account
I knocked the Cue Cartridge Reader over while it was running a test, and it stopped working. What do I do now?
Can I exit the Cue Health App on my mobile device while my test is running? What if my phone loses power?
Why won’t the Cue Cartridge Reader connect to my smart device?
While the test was running, I closed the Cue Health App, took a call, or opened another app. Will the test still be valid?
Do I need to stay “within range” while a test is running? If I leave, will I still get the test result?
The app is taking forever to download. What should I do?
How do I download the Cue Health App? What operating systems are compatible?
How does Cue Health use my personal information?
Why does Cue Health collect my personal information?
How can I get a test and receive results for my child or another person?
How does Cue protect my health information? Where is it stored?
Does Cue send my results to government authorities?
Do I need an account with Cue to order or use your products?
How are test results reported in the Cue Health App?
What is the Cue Health App?
Does Cue provide telehealth services? How does Cue help me connect with a doctor?
Cue+ Membership Cancelation Policy
What do I do if I have trouble logging on or getting access to Cue’s telehealth services?
Are Cue’s telehealth services available in languages other than English?
Are lab tests ordered through telehealth free? If not, are they covered by my insurance?
Does membership cover family members?
Are prescriptions ordered through telehealth free? If not, are they covered by my insurance?
Can virtual care doctors order prescriptions and lab tests for me or my family?
Can I send test results from my virtual care consultation for me or my family to our primary care physician?
Can my dependents receive virtual care through my Cue+ Membership?
Why should I consider buying a Cue+ Membership?
What type of virtual care is available through Cue?
What is included with Cue+ Membership?
Are there discounts for buying COVID-19 tests in bulk?