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Where can I get help with setting up or running a test?
I didn’t push the Cue Sample Wand all the way into the cartridge, and the test was canceled. Can I reinsert the wand and run the test?
Creating Your Cue Account
I knocked the Cue Cartridge Reader over while it was running a test, and it stopped working. What do I do now?
Can I exit the Cue Health App on my mobile device while my test is running? What if my phone loses power?
Why won’t the Cue Cartridge Reader connect to my smart device?
While the test was running, I closed the Cue Health App, took a call, or opened another app. Will the test still be valid?
Do I need to stay “within range” while a test is running? If I leave, will I still get the test result?
The app is taking forever to download. What should I do?
How do I download the Cue Health App? What operating systems are compatible?
How does Cue Health use my personal information?
Why does Cue Health collect my personal information?
How can I get a test and receive results for my child or another person?
How does Cue protect my health information? Where is it stored?
Does Cue send my results to government authorities?
Do I need an account with Cue to order or use your products?
How are test results reported in the Cue Health App?
What is the Cue Health App?