The Cue Health App will attempt to troubleshoot any issues with the Cue Reader or test. Follow the instructions in your app.

The Reader needs to remain on a flat, level surface when the Cue Test Cartridge (Cartridge) is inserted and preheating, and while the test is running. Do not tilt or move the Cue Reader while the test is running, otherwise the Cue Health App and the Reader may automatically cancel the test.

If the Reader becomes unresponsive during the test or if you receive an invalid or cancelled test result, you must retest. You cannot reuse the same Cartridge or Cue Sample Wand. Dispose of the used Cartridge with the Wand still inserted in your household or general trash. Use a new Cartridge and Wand and select START RETEST NOW on the Cue Health App.