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I didn’t push the Cue Sample Wand all the way into the cartridge, and the test was canceled. Can I reinsert the wand and run the test?
I didn’t push the Cue Sample Wand all the way into the cartridge, and the test was canceled. Can I reinsert the wand and run the test?

About reinserting a Cue Sample Wand from a canceled test

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Written by Sarah P
Updated over a week ago

No. The Cue Health App will attempt to troubleshoot any issues with a Cue test. Follow the instructions on the app screen. When you receive an invalid or cancelled test result, you cannot reuse the Cue Cartridge or the Cue Sample Wand. Dispose of the used Cartridge with the Wand still inserted in your household or general trash. Use a new Cartridge and Wand and select START RETEST NOW on the Cue Health App.

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